| Exam Code | Health-Cloud-Accredited-Professional |
| Exam Name | Salesforce Health Cloud Accredited Professional AP-211 Exam |
| Questions | 119 Questions Answers With Explanation |
| Update Date | July 16,2026 |
| Price |
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Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to: Inform agents about changes in information View basic details about a patient's insurance Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
A. Identity Verification
B. Record Alerts
C. Timeline
D. Action Launcher
E. Member Plan FlexCard
During a sprint demo, a customer wants to update fields in the UI on the Patient Medication Manager component. Which two objects is a consultant able to add and/or remove fields from? Choose 2 answers
A. Medication Details
B. Medication Dispense
C. Medication Request
D. Medication Strength
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests. Which capability in Health Cloud helps the payer accomplish this?
A. Utilization Management
B. Provider Network Management
C. Intelligent Appointment Management
D. Integrated Care Management
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
A. Virtual Care data model
B. Integrated Care Management data model
C. Clinical data model
D. Electronic health record (EHR) data model
A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?
A. Contact Center for Payers
B. Utilization Management
C. Provider Network Management
D. Provider Relationship Management
A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care. When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client? Choose 2 answers
A. Designing Next Best Action and Recommendations for the care management team
B. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review
C. Considering the number of intake agents who will be using Health Cloud
D. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider’s specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?
A. HCPProvider360 FlexCard
B. Facility Relationship Center
C. Provider Network Management
D. Provider Relationship Card
Administrators at Bloomington Caregivers track patients’ doctor visits in Health Cloud. The administrators need to send all of their patients’ visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle. Which integration pattern should a consultant recommend for this?
A. Fire and Forget with an Enterprise Service Bus (ESB) tool
B. Nightly batch extract using an Extract, Transform, and Load (ETL) tool
C. ERP system to call the FHIR Billing API in Health Cloud
D. Request and Reply with an Enterprise Service Bus (ESB) tool
An administrator is configuring security for a patient list. Health Cloud Accredited Professional Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers
A. Administrators can restrict access using HCPatientListSecurity custom setting.
B. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.
C. Administrators can create restriction rules to offset a private organization-wide default setting.
D. Users with profile or permission sets that restrict access to an object cannot create a list using that object.
E. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Reusable Verification FlexCards
B. Identity Verification Flow Templates
C. Customer Identity OmniScript Templates
D. Verify Customer Identity Process Flow
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care. Which capability should a consultant recommend for this use case?
A. Intelligent Appointment Management
B. Telehealth
C. Integrated Care Management
D. virtual Care
A new user story requires an OmniScript to update an existing field on a custom SObject. Which two components should a consultant use to satisfy the requirement? Choose 2 answers
A. Integration Procedures
B. SOQL Query
C. API Actions
D. DataRaptors
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box? Choose 3 answers
A. Document Rotation
B. Barcode Scanning
C. Record Type Association
D. Automated Document Checklist Item Creation
E. eFax Connection
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals. Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately? Choose 3 answers
A. Create custom report types for clinical objects.
B. Leverage the Patient Referral Management unmanaged package.
C. Adjust template care management reports and dashboards.
D. Enable the enhanced Analytics for Healthcare setting in Setup.
E. Assign appropriate permissions to internal users.
A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions. Which two Health Cloud solutions should a consultant recommend? Choose 2 answers
A. Medication Review
B. Medication Reconciliation
C. Medication Audit
D. Medication Administration
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. Which capability should a consultant leverage to address this requirement?
A. Benefits Eligibility and Verification
B. Intelligent Appointment Management
C. Utilization Management
D. Identity Verification
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation? Choose 2 answers
A. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
B. Assign users the Health Cloud Crisis Support Center Management permission set license.
C. Enable Crisis Support Center Management App in Setup.
D. Install the Crisis Support Center unmanaged package.
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey. Which solution should a consultant recommend?
A. Discovery Framework
B. Salesforce Surveys
C. Salesforce Feedback Management
D. Health Cloud Forms
What are three requirements for implementing patients or members in Health Cloud? Choose 3 answers
A. Ensure the Person Account object Is used.
B. Ensure the Parent Contact object is blank.
C. Ensure 1-to-1 Account to Contact relationship.
D. Ensure the Account is the Parent to Household Accounts.
E. Ensure the Parent Account field is blank.
A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements? Choose 2 answers
A. Schedule a telehealth appointment.
B. Book multi-step appointments.
C. Reschedule part of the appointment chain.
D. Optimize appointment chain with Einstein.
